Return & Refund Policy

Any item can be refunded if it is returned within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Unfortunately, we do not offer a refund on opened or used products and do not offer exchanges online. Shipping costs are the responsibility of the customer and are non-refundable.

We will notify you once your return has been received and approved. The refund will be processed to the original method of payment. We recommend using a tracked service to return the goods as all transport risk is borne by the sender.If you have an issue with your product or delivery, please contact us to discuss your options at info@isner-mile.com. If getting in touch about a return, please include your order number and product details in the email.

All the refunds shall include the full amount you paid for the Product including any and all taxes as well as the Costs of delivery (with the exception of any supplementary costs resulting from your choice of delivery other than the least expensive type of standard delivery offered by us) from the applicable Order Confirmation, whereby we shall not refund you the shipping costs you might have incurred when returning the Product back to us.

We shall reimburse to you all payments received in connection with the Products you are refunding from, including the Costs of delivery (with the exception of any supplementary costs resulting from your choice of delivery other than the least expensive type of standard delivery offered by us) without undue delay and in any event no later than 10 calendar days from the day on which we are informed about your decision to exercise your right of refund. We may however choose to withhold the reimbursement until we have received the Products back or until you have supplied evidence of having sent back the Products.